Refund Policy for The Valeting Hub

1. Introduction
This Refund Policy outlines the terms under which customers may request a refund for services booked through The Valeting Hub. We aim to ensure customer satisfaction and provide a fair resolution for any issues related to our services.

2. Cooling-Off Period
Customers have the right to cancel their booking within 14 days of placing the order and receive a full refund, provided the service has not been performed. This is in accordance with the Consumer Contracts Regulations 2013.

3. Cancellation and Refund Requests

• Customer-Initiated Cancellations:

  • Cancellations made up to 24 hours before the scheduled service will receive a full refund.

  • Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee, which will be determined based on the circumstances.

  • To request a cancellation and refund, customers must contact our customer support team at info@thevaletinghub.co.uk or call 0161 533 0176.

• Service Issues:
  If the service is not performed to a satisfactory standard or does not match the description provided at the time of booking, customers should notify us within 48 hours of the service being completed. We will investigate the complaint and, if valid, offer a refund or a re-service.

4. Non-Refundable Circumstances
Refunds will not be issued in the following circumstances:

• If the customer fails to provide access to the vehicle at the agreed time and location.

• If the service is refused due to unsafe conditions or circumstances beyond our control.

• If the customer has provided misleading or inaccurate information regarding the vehicle or service requirements.

5. Refund Process

• Once a refund request is approved, we will process the refund within 14 days using the original payment method. Customers will be notified via email once the refund has been processed.

6. Dispute Resolution
In the event of a dispute regarding a refund request, customers are encouraged to contact us directly for resolution. If the issue cannot be resolved amicably, customers may escalate the matter to a relevant consumer protection authority or seek legal advice.

7. Policy Updates
The Valeting Hub reserves the right to update this Refund Policy at any time. Customers will be notified of any significant changes, and continued use of our services after such notifications constitutes acceptance of the new policy.