Returns Policy
Effective Date: 20/10/2024
At The Valeting Hub, customer satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer returns in accordance with the following guidelines:
1. Eligibility for Returns

• To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, in the original packaging.

• Returns are only available for items purchased directly from our website.

• Items must be returned within 7 days of the delivery date, and you must contact us within this period to initiate a return.

• We do not accept returns if the product has been opened.

2. Non-returnable Items

• Certain items are non-returnable, including but not limited to:

  • Opened or used items.

  • Digital products or downloadable content.

  • Customized products or services.

  • Perishable goods (e.g., food or flowers).

  • Gift cards.

3. Warranty

• We do not offer a warranty on any of our products. All items are sold as-is, and no guarantees or warranties are provided unless otherwise specified at the time of purchase.

4. Return Process

• To initiate a return, please contact our customer service team at [customer service email or phone number] within 7 days of receiving your order.

• Once your return is approved, we will provide you with the return address and instructions.

• You will be responsible for paying the return shipping costs, unless the return is due to an error on our part (e.g., wrong or damaged item).

5. Refunds

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.

6. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company; it may take some time before your refund is officially posted.

• If you’ve done all of this and still have not received your refund, please contact us at [customer service email].

7. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, please contact us with your order details and we will guide you through the process.

8. Contact Information
If you have any questions or concerns regarding your return, feel free to reach out to us at:
The Valeting Hub
Email: info@thevaletinghub.co.uk
Phone: 0161 533 0176